FAQ

Revnar Technology Limited specialises in portable power stations - reliable backup power solutions for personal, home, and office use. Our Portable Power Station series includes verities of models, each designed to meet different power needs and budgets.

Revnar products are available exclusively online through our website (revnarbd.com). We deliver countrywide across Bangladesh directly to your address.

Currently, Revnar Bangladesh is a fully online business. We have physical product pickup location. All orders must be placed through our website or social media communication channels. However, our customer support team is available to assist you via phone, email, WhatsApp, or contact form during business hours.

Yes, prices are subject to change without notification. However, you'll be informed immediately if the price differs from what you saw at checkout. You'll have the option to proceed with the order at the new price or cancel it entirely.

Revnar Technology Limited accepts the following payment methods:

• Online Payment (SSLCommerz): Debit Card, Credit Card (Visa, MasterCard, American Express) & many mobile banking - applicable for any ordered amount
• Mobile Banking: bKash, Nagad, Rocket

Yes, absolutely. All online payments are processed through secure, encrypted gateways. We do not store complete credit card information on our servers. Payment information is handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements and industry best practices.

For certain products (based on size, price, or value), we may require full or partial advance payment before processing your order. This will be clearly indicated during checkout, and you'll have the option to proceed or cancel.

We do not currently offer Cash on Delivery (COD) payment option. All payments must be made online through one of our accepted payment methods: credit/debit cards, bKash, Nagad, or Rocket.

If your payment fails, your order will not be processed. You can:

• 1. Try again with the same payment method
• 2. Use a different payment method (card, bKash, Nagad, or Rocket)
• 3. Contact our customer support team if you continue experiencing issues

We recommend checking with your bank or mobile banking provider if you're unsure why a payment failed.

We provide countrywide fast and reliable shipping throughout Bangladesh. Delivery is available to all areas including urban, semi-urban, and remote locations. No matter where you are in Bangladesh, we can deliver to you.

Standard delivery typically takes 3-5 business days inside Dhaka and 7-10 days outside Dhaka from order confirmation. Please note that delivery timelines are estimates and not guaranteed. During peak seasons or due to unforeseen circumstances, delivery may take longer. We'll keep you updated on your order status via SMS and email.

Shipping costs are calculated based on your location and the product's weight/size. The shipping fee will be displayed at checkout before you complete your purchase. You'll have the opportunity to review the total cost including shipping before finalising your order.

Yes! We'll keep you updated on your order status via SMS and email. You'll receive notifications about order confirmation, shipment, and delivery status. Track your package using the tracking information provided in your emails.

You're responsible for providing a complete and accurate shipping address. We're not liable for delayed or failed deliveries due to incomplete address information. If your address is unclear or incorrect, you may be contacted for clarification before dispatch. Please double-check your address before confirming your order.

Report shipping damage within 2 business days of delivery with clear photo and video evidence. We'll investigate your claim and send a replacement at no cost if the damage is confirmed. The sooner you report damage, the faster we can process your replacement.

Purchases are generally final, and refunds are not issued for reasons such as change of mind. If your product is defective or faulty, we first provide warranty replacement or repair at no cost. In cases where we cannot fulfil a replacement - for example, the item is no longer in circulation and you do not accept a similar alternative - we will refund the amount, processed within 7-10 business days.

Once your order is confirmed and shipped, we cannot accept returns or refunds based on change of mind. Please make sure you're happy with your purchase before completing checkout. Review the product specifications, warranty details, and pricing carefully before confirming your order.

Yes, you can exchange your product for a different item, but only if:

• 1. The product has NOT been opened or used
• 2. It's still in sealed original packaging
• 3. It shows no physical damage
• 4. You have all original accessories and documentation

If exchanging for a more expensive product, you pay the difference. If exchanging for a cheaper product, we refund the difference within 7-10 days. You pay for both return and new item shipping.

Order cancellation depends on the order status. If your order hasn't been shipped yet, you may be able to cancel it. Contact our customer support team immediately at hello@revnarbd.com or +88 01346 103 373 to request cancellation. If your order has already been shipped, cancellation may not be possible.

Contact our customer support team as soon as possible if you need to modify your order. Depending on the order status, we may be able to update your address, quantity, or other details. Quick action increases the chances of successful modification.

Revnar offers dual warranty protection:

• 6-Month Replacement Warranty: Defective products are replaced with new units free of charge
• 2-Year Manufacturer's Warranty: Covers manufacturing defects and repairs

Both warranties apply from the date of purchase and require proper product care and maintenance.

The 6-month replacement warranty covers:

• 1. Products that are defective or not functioning as intended
• 2. Manufacturing defects in materials or workmanship
• 3. Malfunctions during normal use according to manufacturer's instructions

NOT covered: Accidental damage, liquid exposure, physical damage, misuse, unauthorised repairs, normal wear and tear, or products outside the 6-month period.

Follow these steps to claim warranty:

• Step 1: Contact our customer support (email, phone, WhatsApp, or contact form)
• Step 2: Provide photos and video evidence of the fault
• Step 3: Our agent will call you for troubleshooting
• Step 4: Once approved, we schedule on-site replacement
• Step 5: Our technician replaces your product with a new one

No! Revnar Technology Limited covers all replacement shipping costs at no charge. You don't pay anything for:

• 1. Replacement unit shipping
• 2. Technician visit fees
• 3. Diagnostic fees

The only requirement is that your original packaging must be available and intact for the technician to collect the defective unit.

If your product is outside the warranty periods, you have limited options. Contact our customer support team to discuss repair possibilities and associated costs. Some issues may still be repairable at a reasonable cost even outside warranty.

You can reach our customer support team through multiple channels:

• Email: hello@revnarbd.com
• Phone: +88 01346 103 373
• WhatsApp: +88 01346 103 373
• Contact Form: On our website

We typically respond to inquiries within 24 hours on business days.

We implement industry-standard security measures to protect your personal information:

• 1. Secure Socket Layer (SSL) encryption for data in transit
• 2. Encryption of sensitive data at rest
• 3. Firewalls and intrusion detection systems
• 4. Regular security audits and assessments
• 5. Employee training on data protection

We do not store complete credit card information on our servers.

No. We do not sell your personal information to third parties. Your data is used solely for:
1. Order processing and fulfilment
2. Customer service and support
3. Marketing communications (which you can opt out of)
4. Analytics and business improvement
5. Legal compliance and tax purposes

• Account Information: Retained as long as your account is active. Deleted upon account deletion
• Purchase History: Retained indefinitely for tax, warranty, and business purposes (even after account deletion)
• Usage Data: Retained for 1-2 years for analytics purposes

Yes, you can request to delete your account at any time. To delete your account please reach out to our support team by any of the following methods:

• Email: hello@revnarbd.com
• Phone: +88 01346 103 373
• WhatsApp: +88 01346 103 373

Your personal information will be removed within 30 days of request, but purchase history will be retained for tax and regulatory compliance.

You can opt out of promotional emails and SMS messages by:

• 1. Adjusting your preferences in your account settings
• 2. Clicking the "unsubscribe" link in our promotional emails
• 3. Contacting our customer support team with an opt-out request

You'll continue to receive transactional messages about your orders and account.

Yes, our website uses cookies to enhance user experience. We use:

• Essential Cookies: Required for website functionality
• Performance Cookies: To understand how you use our site
• Functional Cookies: To remember your preferences
• Marketing Cookies: To show relevant advertisements

You can control cookies through your browser settings.

"Technology Re-Engineered" is Revnar's core philosophy. It means we've reimagined portable power solutions from the ground up - combining cutting-edge technology, intelligent design, and customer-focused innovation. Every Portable Power Station is built with this principle: advanced technology made accessible, affordable, and reliable for every Bangladeshi.

Revnar stands out through:

• Dual Warranty: 6-month replacement + 2-year manufacturer warranty
• Free Replacement Shipping: We cover all replacement costs
• Countrywide Delivery: Fast, reliable shipping everywhere in Bangladesh
• Affordable Pricing: Premium quality at accessible prices
• Technology Re-Engineered: Advanced features made simple and reliable
• Dedicated Support: 24/7 assistance via multiple channels

The right choice depends on your needs. For example:

• RP 300 (300W): Personal use, travel, outdoor adventures
• RH 400 (400W): Basic home backup, small appliances
• RH 600 (600W): Home backup for moderate power needs
• RH 1200 (1200W): Home backup for multiple appliances
• RO 1500 (1500W): Office and professional use
• RO 2400 (2400W): Large offices, businesses, heavy-duty backup
• And we have many more for you to pick up from

Contact us for personalised recommendations.

Portable Power Station units use advanced lithium-ion battery technology designed for durability. Battery lifespan depends on usage patterns, charging frequency, and care. Typically, batteries retain 80%+ capacity for at least 5 years with normal use. Proper maintenance extends battery life significantly. Refer to your product manual for detailed battery care instructions.

Yes! Portable Power Station units are designed for both indoor and outdoor use. However, protect them from:

• 1. Extreme temperatures (very hot or very cold)
• 2. Direct water exposure or heavy rain
• 3. Dust and sand accumulation
• 4. Physical impacts or falls

Always refer to your product manual for specific environmental guidelines.

Your warranty card includes:

• 1. Product serial number (unique identifier for your unit)
• 2. Purchase date and customer information
• 3. Warranty coverage details
• 4. QR code for warranty verification

Keep it safe! You'll need it to claim warranty service. The serial number helps us identify your specific unit and warranty status.