On-Site Support Policy

Revnar Technology Limited

Last Updated: September 2026

OVERVIEW

At Revnar Technology Limited ("Revnar," "we," "us," or "our"), our support does not end at delivery. For customers who want help putting their portable power station into service at home or in the office, we offer optional On-Site Support: a visit from an authorized Revnar technician who checks your load requirements, sets up or adjusts wiring for your power station where needed, and arranges a safe switch-over connection from a generator where required.

SECTION 1 – WHAT ON-SITE SUPPORT COVERS

On a requested visit, our authorized technician can provide any of the following:

• Load Check: Assessing the appliances and devices you intend to run, so your power station is matched to a safe and suitable load.
• Wiring Setup or Amendment: Setting up new wiring, or adjusting existing wiring, so your power station can supply the intended points in your home or office, where this is needed.
• Generator Switch-Over Connection: Arranging a safe switch-over connection so you can move between your generator and your Revnar power station, where this is needed.

The exact work carried out depends on your setup and is confirmed with you before the technician is dispatched (see Section 3).

SECTION 2 – AVAILABILITY

On-Site Support is available countrywide, across all of Bangladesh. Our technician can be dispatched to your location no matter where you are. In the rare case that a location is too remote to reach in person, our Customer Care team will provide setup support remotely by phone or WhatsApp at no charge, so you are fully supported either way.

SECTION 3 – HOW ON-SITE SUPPORT WORKS

1. Post-purchase call: After your power station is purchased and delivered, our support team will contact you to ask whether you would like on-site installation support.
2. Understanding your needs: If you would like on-site support, our team will ask whether your wiring is already set up, whether it needs to be amended, and whether you require a switch-over connection from a generator.
3. Confirming the service: Based on your answers, our team will explain the work involved and confirm the applicable service fee with you (see Section 4).
4. Dispatch: Once you confirm the service and agree to the fee, an authorized technician (electrician) is scheduled and dispatched to your location.
5. Completion and payment: The technician carries out the agreed work. On completion, you pay the technician the agreed flat service fee directly, along with the cost of any electrical materials you choose to purchase from the technician (see Sections 4 and 5).

No on-site work is carried out, and no fee becomes payable, until you have confirmed the service and the fee in advance.

SECTION 4 – SERVICE FEES

• On-Site Support is charged as a flat service fee for the technician's visit and labour. This is separate from the price of your power station and separate from any product warranty service.
• The fee is discussed and confirmed with you before the technician is dispatched. The amount depends on the nature of the work. It is a single flat fee with no separate travel charge; Revnar Technology Limited covers the technician's travel, wherever you are in Bangladesh.
• The service fee is paid directly to the technician on completion of the agreed work.
• The flat service fee covers the technician's labour only. The cost of electrical materials and equipment is separate and is borne by the customer (see Section 5).
• The confirmed flat fee is the only amount payable to the technician for the visit and labour. If a technician asks for any additional amount that was not confirmed in advance and is outside the agreed scope, please do not pay it and contact Revnar Customer Care immediately using the details in Section 12.

SECTION 5 – ELECTRICAL MATERIALS AND EQUIPMENT

• Any electrical materials and equipment required for the work, for example 6-pin sockets, plugs, wires, connectors, and similar items, are the responsibility of, and paid for by, the customer.
• You may choose either to:
  1. Purchase the required materials from the technician. Our technician carries commonly needed basic electrical items, which can be sold to you at the point of service. The cost of any items you take is paid to the technician on completion, in addition to the service fee; or
  2. Source the materials yourself in advance, in which case the technician will use the materials you provide, as long as they are suitable and safe for the work.
• Electrical materials and equipment, whether purchased from the technician or sourced by you, are consumable third-party items and are not covered by Revnar's product warranty. Any manufacturer warranty on such items, if applicable, is provided by the maker of those items.

SECTION 6 – CUSTOMER RESPONSIBILITIES

To allow the work to be carried out safely, you agree to:

• Provide safe and reasonable access to the installation area, with an adult (of the age of majority) present throughout the visit.
• Give accurate information about your existing wiring, your generator (where relevant), and the appliances you intend to run.
• Obtain any permission required from a landlord, building authority, or other party before wiring work is carried out on the premises.
• Ensure the premises and existing electrical installation are in a condition that allows the work to proceed safely.
  

SECTION 7 – WHAT IS NOT INCLUDED

SECTION 8 – SAFETY AND LIABILITY

• Wiring and switch-over work is carried out by an authorized technician who exercises reasonable skill and care. Generator switch-over connections are arranged so that your generator and your power station are not connected together in an unsafe manner.
• You are responsible for the condition of your existing electrical installation. Revnar is not responsible for faults, damage, or losses arising from pre-existing wiring, from unsuitable customer-supplied materials, or from inaccurate information provided about your setup.
• On-Site Support is carried out by a member of the Revnar Technology Limited technical support team, acting on our behalf.
• To the fullest extent permitted by law, Revnar's liability in connection with On-Site Support is limited as set out in our Terms & Conditions. Nothing in this policy limits any liability that cannot be limited under the law of Bangladesh.

SECTION 9 – EFFECT ON YOUR PRODUCT WARRANTY

• On-Site Support involves connection and wiring work outside your power station. It does not involve opening, modifying, or repairing the internal components of the unit itself. Carrying out On-Site Support with our authorized technician therefore does not affect the 6-Month Replacement Warranty or the 2-Year Manufacturer's Warranty on your Revnar power station, as described in our Returns, Exchanges & Refunds Policy and our Terms & Conditions.
• Opening, modifying, or repairing the power station itself by any unauthorized party may void your warranty, as set out in those policies.

SECTION 10 – RESCHEDULING AND CANCELLATION

• If you need to reschedule or cancel a confirmed visit, please contact our Customer Care team directly as early as possible.
• If the technician has already arrived at your location and you no longer require the support, the confirmed flat service fee remains payable, because the service was confirmed and the technician was dispatched in advance.

SECTION 11 - CHANGES TO THIS POLICY

We reserve the right to update or modify this On-Site Support Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website. We encourage you to review this policy periodically.

SECTION 12 - CONTACT US

To request On-Site Support or ask any questions about this policy, please contact our Customer Care team:

Revnar Technology Limited

• Email: hello@revnarbd.com
• Phone: +88 01346 103 373
• WhatsApp: +88 01346 103 373
• Address: Arshi Nagar, Keraniganj, Dhaka - 1312, Bangladesh