Privacy Policy

Revnar Technology Limited

Last Updated: May 2026

INTRODUCTION

Revnar Technology Limited ("We," "Us," "Our," "Company," or "We") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. Your continued use of our website means you accept and agree to our Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

 

SECTION 1 – WHAT INFORMATION WE COLLECT

 

1.1 Information You Provide to Us

We collect information that you provide directly to us when you:

• Create an account on our website
• Place an order for our products
• Sign up for our newsletter or promotional communications
• Contact our customer support team
• Participate in surveys or feedback forms
• Submit inquiries or requests

The types of personal information we collect may include:

• Contact Information: Full name, email address, phone number
• Address Information: Billing address, shipping address, city, state/province, ZIP/postal code
• Payment Information: We do not directly collect or store your complete payment card details. Payment information is processed securely through our third-party payment processors
• Account Information: Username, password, account preferences
• Order History: Products purchased, order dates, transaction amounts
• Communications: Messages, inquiries, and feedback you send us through our website or customer support channels

 

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Technical Information: Internet Protocol (IP) address, browser version, Device ID
• Location Data: Approximate location based on IP address (not precise GPS location)

 

1.3 Information from Third-Party Services

We may receive information about you from third-party services we use, including:

• Shipping and Logistics Partners: Delivery status, tracking information
• Payment Processors: Transaction verification, fraud detection information
• Analytics Services: Website usage patterns and behavior analysis
• Customer Support Tools: Support ticket information and communication records

 

SECTION 2 – HOW WE USE YOUR INFORMATION

 

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Manage returns, replacements, and refunds
• Verify your identity for security purposes

 

2.2 Customer Service

• Respond to your inquiries and customer support requests
• Provide technical support
• Send important notices about changes to our policies or services
• Handle complaints and disputes

 

2.3 Marketing and Communications

• Send promotional emails and SMS messages about new products, special offers, and discounts (you can opt-out at any time through your account settings)
• Send newsletters and updates about our products and services
• Conduct market research and customer surveys
• Personalize your shopping experience based on your preferences

 

2.4 Analytics and Business Improvement

• Analyze website usage patterns and trends
• Monitor and improve website performance
• Identify popular products and services
• Understand customer behavior and preferences
• Detect and prevent fraud or security issues

 

2.5 Legal and Compliance

• Comply with legal obligations and tax requirements
• Maintain records for accounting and auditing purposes
• Enforce our Terms and Conditions
• Protect our rights and the rights of our customers

 

SECTION 3 – COOKIES AND TRACKING TECHNOLOGIES

 

3.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us recognize you, remember your preferences, and understand how you use our site.

 

3.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (shopping cart, login, checkout)
• Performance Cookies: Help us understand how visitors use our website through analytics
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to show you relevant advertisements and promotional content

 

3.3 Cookie Management

Most web browsers allow you to control cookies through their settings. You can:

• Accept all cookies
• Reject all cookies
• Choose which cookies to accept or reject
• Delete cookies from your device

Please note that if you disable cookies, some features of our website may not function properly, and you may have a reduced shopping experience.

 

3.4 Third-Party Tracking

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to track your activity and generate reports about website usage. For more information about how Google uses your data, please visit Google's Privacy Policy.

 

SECTION 4 – DATA RETENTION

 

4.1 How Long We Keep Your Data

We retain your personal information for different periods depending on the type of data and the purpose:

 

4.2 Account Data

Your personal account information (name, email, phone number, billing and shipping addresses) is retained as long as your account is active. Once you delete your account, we will remove this information from our active systems. However, we may retain certain information as required by law for tax, accounting, and legal compliance purposes.

 

4.3 Purchase History

Your purchase history will be retained indefinitely even after account deletion because:

• It is required for tax purposes and regulatory compliance
• It helps us maintain accurate financial records
• It is necessary for warranty and customer service purposes
• It assists with fraud prevention and dispute resolution
• It is used for analytics and business intelligence

Your purchase history will not contain personally identifiable information such as your name or contact details after account deletion, but will maintain transaction records for the purposes mentioned above.

 

4.4 Usage and Analytics Data

Usage data and analytics information are typically retained for 1-2 years for analysis and business improvement purposes.

 

SECTION 5 – DATA SHARING AND THIRD PARTIES

 

5.1 How We Share Your Information

We only share your information with third parties when necessary to provide our services or comply with legal obligations. We do not sell your personal information to third parties.

 

5.2 Third-Party Service Providers

We work with trusted third-party service providers who process your information on our behalf:

Shipping and Logistics Partners

We share your name, address, and contact information with shipping and logistics partners to deliver your orders. These partners use this information solely for delivery purposes.

Payment Processors

Payment information is processed by secure third-party payment processors. We do not store your complete payment card details. Payment processors handle your payment information in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Customer Support Tools

We use third-party customer support platforms to manage your inquiries and support tickets. Your communication and account information may be stored in these systems.

Email Marketing Services

We use third-party email marketing platforms to send you promotional messages and newsletters. Your email address is shared with these services, which use industry-standard security practices.

Analytics Services

We use Google Analytics and similar analytics services to understand website usage. These services may collect data about your activity on our website through cookies and similar technologies.

 

5.3 Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect our legal rights and the safety of our customers.

 

5.4 Service Providers' Privacy Practices

We require all third-party service providers to maintain the confidentiality and security of your information and use it only for the purposes we specify. However, we are not responsible for their privacy practices. We encourage you to review their privacy policies.

 

SECTION 6 – DATA STORAGE AND INTERNATIONAL TRANSFER

 

6.1 Where Your Data Is Stored

Your personal information is stored on secure cloud servers managed by our service providers. These cloud infrastructure providers maintain multiple data centers across different regions globally for redundancy, disaster recovery, and data availability purposes.

 

6.2 International Data Transfer

Your information may be transferred to and processed in countries other than Bangladesh. By using our website and providing your information, you consent to this transfer. The countries where your data is stored may have different data protection laws than Bangladesh.

 

6.3 Data Security Measures

We implement multiple security measures to protect your information:

• Secure Socket Layer (SSL) encryption for data in transit
• Encryption of sensitive data at rest
• Firewalls and intrusion detection systems
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

 

SECTION 7 – YOUR PRIVACY RIGHTS AND CHOICES

 

7.1 Account Management

You have control over your personal information through your account settings. You can:

• View and update your profile information
• Change your password
• Update your contact information
• Manage your communication preferences
• Delete your account by requesting the support team

 

7.2 Marketing Communications Opt-Out

You can opt-out of promotional emails and SMS messages by:

• Adjusting your preferences in your account settings
• Clicking the "unsubscribe" link in our promotional emails
• Contacting our Customer Care team with an opt-out request

Please note that even if you opt-out of promotional communications, we will still send you transactional messages related to your orders and account.

 

7.3 Access to Your Information

You can request access to the personal information we have collected about you. You can view most of this information in your account dashboard.

 

7.4 Correction of Information

You can request that we correct any inaccurate or incomplete information we have about you. You can update most information directly through your account settings.

 

7.5 Account Deletion

You have the right to request deletion of your account and associated personal information. To delete your account:

1. Go to the Contact Us page
2. Provide the information regarding the deletion of your account
3. A customer Support agent will reach out to you for the confirmation
4. Upon confirmation, your account will be deleted

Once you delete your account, your personal information (name, email, address, contact details) will be removed from our active systems within 30 days. However, as mentioned in Section 4, your purchase history will be retained for legal and tax compliance purposes.

 

7.6 Contacting Us About Your Rights

If you have questions about your privacy rights or wish to exercise any of these rights, please contact our Customer Care team at the details provided in Section 10.

 

SECTION 8 – CHILDREN'S PRIVACY

Our website does not knowingly collect personal information from children. Our services are intended for general use, and we do not have age restrictions. However, if we discover that we have collected information from a child without appropriate parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately at the contact details provided in Section 10.

 

SECTION 9 – LINKS TO EXTERNAL WEBSITES

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. When you click on a link to an external website, you are leaving our site, and we are not responsible for their privacy practices, content, or policies.

We encourage you to review the privacy policies of any external websites before providing your personal information.

 

SECTION 10 – CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact our Customer Care team:

We will respond to your inquiry within 15 business days.

 

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you by email or through a prominent notice on our website.

Your continued use of our website following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

SECTION 12 – DATA PROTECTION COMMITMENT

At Revnar Technology Limited, we are committed to protecting your privacy and maintaining the security of your personal information. We take data protection seriously and continuously work to improve our security measures and privacy practices.

If you believe your privacy has been violated or your information has been compromised, please contact us immediately so we can investigate and take appropriate action.