Returns & Exchanges & Refunds

Revnar Technology Limited

Last Updated: Aug 2026

OVERVIEW

At Revnar Technology Limited, we stand behind the quality and reliability of our portable power stations. We want you to be completely satisfied with your purchase. This page explains our return, exchange, and warranty policies.

SECTION 1 – RETURN & REFUND POLICY

1.1 Refund Policy

Once you have purchased a product from Revnar Technology Limited, purchases are generally final, and refunds are not issued for general reasons (see Section 1.2). However, in specific situations where we are unable to fulfil a warranty or replacement obligation, a refund may be issued following a case-by-case review. Where a refund is approved, it will be processed to your original payment method within 7-10 business days.

1.2 What This Means

You cannot return your purchased product to receive a refund based on:

• Change of mind
• Finding the product elsewhere at a lower price
• Deciding you don't need the product
• Any other general reason not covered by our warranty or exchange policy

When a refund may be considered: Refunds are assessed individually and may be approved where a warranty or replacement obligation cannot be fulfilled. For example, if a product qualifies for replacement under our 6-Month Replacement Warranty but the same item is no longer in circulation, and you do not accept a similar alternative model that we offer, we will refund the amount you paid. Any approved refund is processed within 7-10 business days to your original payment method.

For defective products: If your product is defective or faulty, we first offer comprehensive warranty coverage for repair or replacement at no cost to you. See Section 2 for warranty details.

SECTION 2 – WARRANTY COVERAGE

2.1 Dual Warranty Protection

All Revnar Technology Limited products come with comprehensive warranty coverage:

2.2 6-Month Replacement Warranty

What is Covered:

• Products that are defective or not functioning as intended
• Manufacturing defects in materials or workmanship
• Malfunctions during normal use according to manufacturer's instructions
• Products that do not perform their intended function

Conditions for Replacement:

• The product must be within the 6-month warranty period from the date of purchase
• The product must be used strictly according to manufacturer's instructions
• The product must show no physical damage, signs of misuse, or tampering
• Original packaging must be available and intact for the replacement
• All accessories and documentation must be included

What is NOT Covered:

• Accidental damage or impact damage
• Damage from liquid spills or water exposure
• Physical damage or scratches on the casing
• Damage from misuse or not following instructions
• Damage from unauthorized repairs or modifications
• Normal wear and tear
• Products outside the 6-month warranty period

2.3 2-Year Manufacturer's Warranty

Revnar Technology Limited is the manufacturer of our portable power stations. All products come with a comprehensive 2-year manufacturer's warranty covering all manufacturing defects and malfunctions.

What is Covered:

• Defects in materials or workmanship
• Manufacturing faults that cause product failure
• Malfunctions during normal use

Warranty Service: If your product develops a fault within 2 years from the date of purchase, Revnar Technology Limited will repair or replace the defective product at no cost to you. We will:

1. Diagnose the issue
2. Repair the defect or replace the product
3. Return the fully functional product back to you

Warranty Period: The 2-year manufacturer's warranty begins from the date of purchase and is non-transferable.

What is NOT Covered: This warranty does not cover:

• Damage caused by misuse or accidents
• Unauthorized repairs or modifications
• Normal wear and tear
• Failure to follow user manual instructions

SECTION 3 – REPLACEMENT WARRANTY CLAIM PROCESS

3.1 Step-by-Step Replacement Process

If your product is defective within the 6-month replacement warranty period, follow this process:

3.2 Requirements for Replacement

To be eligible for replacement, your product must meet ALL of the following conditions:

• Be within the 6-month replacement warranty period from purchase date
• Show no physical damage, cracks, dents, or signs of misuse
• Have original packaging that is intact and available
• Include all original accessories and documentation
• Have been used strictly according to manufacturer's instructions
• Not have been opened, modified, or repaired by unauthorized parties

3.3 Replacement Shipping

Good News: Revnar Technology Limited covers all replacement shipping costs at no charge to you. You do not need to pay any money for the replacement service, including:

• Shipping costs for the replacement unit
• Technician visit fees
• Any diagnostic fees

The only requirement is that your original packaging must be available and intact for the technician to collect the defective unit.

SECTION 4 – EXCHANGE POLICY

4.1 Exchange Eligibility

You can exchange your product for a different item, but only under specific conditions:

Exchanges are ONLY allowed if:

• The product has NOT been opened or used
• The product is still in sealed original packaging
• The product shows no physical damage or signs of tampering
• You have all original accessories and documentation
• Your request is made within a reasonable timeframe (contact support to confirm)

Exchanges are NOT allowed if:

• The product has been opened or used in any way
• The product shows physical damage
• The original packaging has been opened or damaged
• You cannot provide proof of purchase

4.2 How Exchanges Work

If you meet the exchange eligibility requirements:

1. Contact Support: Reach out to our customer care team and request an exchange
2. Price Difference: If exchanging for a product with a different price:
   • If new product costs more: You pay the difference
   • If new product costs less: We refund the difference to your original payment method (within 7-10 business days)
3. Return Shipping: You pay for shipping the original product back to us
4. New Item Shipping: You pay for shipping the new item to you
5. Verification: Once we receive and verify your original item, we will send the new product

Shipping Costs: Unlike warranty replacements, exchange shipping costs are paid by the customer for both the return of the original item and delivery of the new item.

4.3 Price Adjustments for Exchanges

Scenario 1: You bought Product A for BDT 10,000 and want to exchange for Product B (priced at BDT 12,000)

• You need to pay BDT 2,000 (the difference)
• Payment can be made to our customer care team

Scenario 2: You bought Product A for BDT 12,000 and want to exchange for Product B (priced at BDT 10,000)

• We will refund BDT 2,000 to your original payment method
• Refund will be processed within 7-10 business days

SECTION 5 – SHIPPING DAMAGE CLAIMS

5.1 Damage During Shipping

If your product arrives damaged due to shipping, you may be eligible for a replacement at no cost.

5.2 How to Report Shipping Damage

Timing is Critical: You must report shipping damage within 2 business days of delivery. After 2 business days, we cannot process damage claims.

Required Evidence: You must provide the following to support your claim:

• Photographs: Clear photos of the damaged packaging and the damaged product
• Video Evidence: Video showing the product and the extent of damage
• Unboxing Video (Optional but Helpful): A video of you unboxing the product showing the condition

5.3 Shipping Damage Claim Process

• Report Deadline: Within 2 business days of delivery
• Verification Time: 3-5 business days for inspection of evidence
• Replacement Processing: Once approved, replacement will be dispatched within 5-7 business days
  

What We Consider Shipping Damage: Damage caused by improper handling, excessive shaking, drops, or impacts during the delivery process. This does NOT include damage from manufacturing defects or customer misuse after delivery.

SECTION 6 – WARRANTY CLAIM FOR 2-YEAR MANUFACTURER WARRANTY

6.1 How to Claim Under 2-Year Manufacturer's Warranty

If your product develops a fault after the 6-month replacement period but within 2 years, you can still claim warranty coverage:

1. Contact our customer support team with details of the fault
2. Provide photos and video evidence of the issue
3. Our team will assess your claim and provide repair options
4. Revnar will either repair your product or provide a replacement

For detailed information about the 2-year manufacturer's warranty, please refer to Section 7.5 of our Terms and Conditions.

SECTION 7 – FREQUENTLY ASKED QUESTIONS

Q: Can I return my product for a refund?

Q: What if I change my mind about my purchase?

Q: How long is the warranty period?

Q: Do I have to pay for replacement shipping?

Q: Can I exchange my product for a different one?

Q: What if my product arrives damaged?

Q: What if the product was damaged because of my misuse?

Q: Can I return the product if I find a better price elsewhere?

Q: What if my original packaging is damaged?

Q: How long does the replacement process take?

Q: Can I exchange a refurbished or open-box product?

Q: What happens to my defective product after replacement?

SECTION 8 – CONTACTING CUSTOMER SUPPORT

To initiate a warranty claim, report damage, request an exchange, or ask any questions about our returns and warranty policy, please contact our customer care team:

Our customer support team is available to assist you with:

• Warranty replacement claims
• Shipping damage reports
• Exchange requests
• Product troubleshooting
• Any questions about our warranty or exchange policies

SECTION 9 – IMPORTANT NOTES AND DISCLAIMERS

9.1 Warranty Void Conditions

Your warranty will be void if:

• The product has been opened, modified, or repaired by unauthorized parties
• The product shows signs of physical damage, misuse, or accidents
• The product was not used according to manufacturer's instructions
• Serial numbers or warranty labels have been tampered with or removed
• The product was purchased from an unauthorized reseller

9.2 Non-Transferable Warranty

The warranty is non-transferable and applies only to the original purchaser. If you sell or transfer your product to someone else, they will not be eligible for warranty claims.

9.3 Policy Changes

Revnar Technology Limited reserves the right to modify this Returns and Exchanges policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of any changes.